FAQ

About the Mattress

1.What is the smell coming from my new mattress?

The smell of new raw material, This smell lasts one to three days and it’s safe. The flexible polyurethane foam we use to make mattresses and mattress toppers is CertiPUR-US® certified, which means the it has been independently tested for the content of materials, physical performance, and environmental stewardship. Which is sure to say, made without prohibited phthalates, ozone depleters, CFCs, formaldehyde, mercury, lead, or heavy metals and is low emission (VOCs) for indoor air quality.

2.How do I clean my mattress?

Our mattresses are removable and washable. Simply unzip the cover to easily detach it for cleaning. You can also use a mild detergent and a damp cloth for spot cleaning the mattress. Avoid removing the mattress cover completely. After cleaning, use a dry cloth to remove any excess moisture and allow it to air dry at room temperature, away from heat sources or direct sunlight.

3.How long should I wait to sleep on my new mattress?

Fansace mattresses are rolled and compressed to make shipping and set up easy. Once the package is removed, it takes up to 48 hours for the mattress to fully expand. If your mattress is fully decompressed after 24 hours, it will not harm the mattress to sleep on it.

4.Does Fansace have retail store？

Fansace sells exclusively online to provide the most convenient and beneficial experience for customers. We also offer a 100-night sleep trial so that you can test any Fansace product with comfort at your home.

About the Brand

1.What makes the Fansace mattress different?

Fansace offers not only contour fitting support at a fantastic price, but it also industry-leading 100 nights risk-free sleep trial and reliable warranty. Plus, every Fansace mattress is shipped fast and free to your front door. And if it’s not a perfect fit, we’ll refund your purchase and work with you to get the mattress donated or recycled.

2.How does the Fansace mattress feel?

With delivering comfort in mind, Fansace mattress provides premium sleeping experience whether you sleep on your front, back, or side. The mattress’ CertiPUR-US® Certified foam help keep you cool, as well as evenly distribute your weight, and fit the unique contour of your body shape to help relieve the pressure points and fatigued muscles.